UHP9020 Traditional Indoor Ceiling Fan, 17.3"H x 60"W, Architectural Bronze, Saybrook Collection
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QUESTIONS & ANSWERS
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Can a light kit be added? If so how can I find them?
Hi,
Thanks for reaching out with your questions. We don't suggest adding light kits to fans that don't have lights. We do have multiple styles of fans that do have lights included. Here are several different options:
https://www.urbanambiance.com/collections/ceiling-fans/products/uhp9180-indoor-outdoor-ceiling-fan-olde-bronze
https://www.urbanambiance.com/collections/ceiling-fans/products/uhp9122-indoor-ceiling-fan-olde-bronze
https://www.urbanambiance.com/collections/ceiling-fans/products/uhp9042-indoor-ceiling-fan-olde-bronze
https://www.urbanambiance.com/collections/ceiling-fans/products/uhp9172-indoor-outdoor-ceiling-fan-olde-bronze -
I would like a 5 foot downrod for this fan - do you have one that long?
Hi Elizabeth,
Thanks for reaching out.
We do in fact have a 60" down rod for UHP9020.
Once you place your fan order, please reach out to us via email to order the longer down rod separately.
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how do i get another rod for the fan I would like to order?
Hi Mary,
Thank you for reaching out. Once you have placed your order just send us a message letting us know what size downrod you need for your fan. Keep in mind that you need to order the full length you need as you can not add it to the 6" rod that comes with the fan.
Please let us know if there is anything else we can help you with.
Warm regards,
Julie Z.
Urban Ambiance Customer Care -
Can extra down rods be added? I need a 36” drop for our barn.
Hello,
Thank you for reaching out.
Yes, we carry a matching 36" down rod for this fan. Please see the link below
https://www.urbanambiance.com/products/uhpfandown36ob-fan-downrod-olde-bronze
FREE RETURNS
At Urban Ambiance, we understand that plans can change during home renovations. So if you find yourself in a position of needing to return an item... no problem! We'll make it easy on you with pre-paid return labels and no restocking fees!
PRE-PAID RETURN SHIPPING LABELS
We'll cover your return shipping costs! If your fixture has not been installed and is in unused condition, regardless of the reason for your return, simply send us a note at returns@urbanambiance.com and we'll reply back with a printable PDF return label. This label not only ensures the fixture makes it back to the right location, but covers all shipping costs too. Drop it off with UPS and you're done!
NO RESTOCKING FEES
Once the package arrives back at our warehouse and is inspected to confirm it has not been installed, is in good condition, and received within the 90-day return window, we'll issue you a FULL refund. For those items received outside of the 90-day return window, we will issue you store credit for the full amount you paid for the fixture. No restocking fees or any other nonsense. Its that simple.
90-DAY RETURN PERIOD
We recognize that many of our customers are purchasing fixtures well in advance of installation, and as such, we are pleased to offer a 90 day return window from delivery. So relax... You've got time. Should you need to return your fixture after the 90 days, we'll still honor the return, and provide store credit.
Giving back to our communities is part of our ethos. It's in our DNA. At Urban Ambiance, we recognize that our business success is predicated on the success of the communities we serve. As such, we are committed to providing for those who need it most. Through our partnership with Habitat for Humanity, we are donating a percentage of our profits to help them in their endeavors to build new homes for the needy.
Early on at Urban Ambiance, we established the goal of building a successful business balanced with a healthy dose of social consciousness. Though ambitious (and daunting), we keep our strategy simple: 1) identify and source elegantly designed, innovative products 2) Continue to refine and improve the online shopping experience 3) demonstrate our commitment to building strong, vibrant communities.
Obviously, we can't do this alone. We need voices in the community who are equally impassioned about design-forward, quality products and are committed to helping their neighbors move in this revolutionary direction. As you shop at Urban Ambiance for the first time (and hopefully return!), it's important to recognize that you are becoming part of a movement. Together we can change an industry which has always followed the status quo, while helping families who need it the most.
